Van Belkum provides network-based applications for converged communications.
Call Recording Systems
Q: Will my call center be reliable?
A: ABSOLUTELY
Van Belkum has been installing and supporting analog and digital call recording solutions since 1986. We thoroughly evaluate and test technologies so you can rely upon our solutions being field proven and ready for deployment.
Because 911 Dispatch Centers require the highest degree of reliability and dependability, Van Belkum solutions converge technologies so that:
- Retrieval is as easy as a few mouse clicks and recordings can be emailed when necessary.
- Storage and archiving options allow the use of existing infrastructure.
- Telephone calls, radio traffic and computer screens are all captured with the same recording unit and can be played back simultaneously to re-create events.
Municipalities and businesses throughout the United States have selected Van Belkum for these reasons and more because we know the technology and service must be flawless.
Van Belkum's solutions ensure accuracy and security of each telephone transaction. Your contact center solution will have consistent quality regardless of how many calls are being handled. And your digital recording solutions enable call review for feedback, employee training and quality review.
The collective call volume, the multi-task nature of a contact center associate and the need to share information among departments may be the most compelling reasons why a recording solution customized by Van Belkum is justified for both large and small-medium sized companies.
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