• 5 things to NEVER say to customers on the phone

5 Things to NEVER Say to a Customer on the Phone

5 Things to NEVER Say to a Customer on the Phone In today’s highly connected and fast paced world, you need a business phone system that provides personal service at any time, regardless if you are able to physically be in your office or not. Did you know that a

  • 3 Risks of Flat Networks and How To Mitigate them

3 Risks of Flat Networks and How to Mitigate Them

3 Risks of Flat Networks and How to Mitigate Them What Is a Flat Network? Also called a “basic network”, a flat network is where all the devices in the facility are connected to each other. Each device can “talk” to every other device, from the phones in the service

  • 4 Systems Your Small Business Spends Too Much Money On

4 Systems Your Small Business Spends Too Much Money On

4 Systems Your Small Business Spends Too Much Money On Since we first started 1959, we’ve been huge supporters of our local West Michigan community.  With over 60 years of experience in providing professional services like phone, video, cloud computing, internet, and networking systems, we’ve been around the block a

David’s House Ministries – Case Study

David’s House Ministries is located in Wyoming, MI, providing Adult Foster Care homes and community living support services for adults with developmental disabilities and traumatic brain injuries living in the Greater Grand Rapids community. A game-changing, telecommunication support solution The Challenge As a non-profit with multiple shared resident facilities and

Why VanBelkum Deploys High Availability Networks

Why VanBelkum Deploys High-Availability Networks You may ask, "why would anyone need two firewalls?" Well, here's the deal, all hardware can fail. We all know this is true, but what can we do to keep that from happening to mission critical electronics that run our businesses? One of the many things that can be

Welcome to VanBelkum Services

Having been in the voice business since 1959 there are some questions that we have heard many times... Do I need new phones, or do I even need a phone? Do I go cloud or premise? Is it secure? Is my network good enough? Isn't voice all the same? While we are

Don’t Sign That Contract

Don't Sign That Contract Most businesses today have a variety of services that come into their offices. From internet connections to video conferencing, each service has its own contract that has to be monitored and maintained in order to continue normal business operations. It is quite easy to simply resign

Not All VoIP Providers Are Created Equal

Not All VoIP Providers are Created Equal Make sure you are getting the best service for your business! What is a VoIP Provider? Let's start with defining what a VoIP Provider truly is. A VoIP Provider is selling the next generation of voice communications. Instead of traditional